Organizations as Open Systems – China Star Chinese Restaurant

Relationship worked as an order taker five years ago. Responsibilities include taking and packing the orders, end-of-the-day bookkeeping.Introductionmainland China Star is a fifteen-year previous(a), mid-size Chinese eatery service of processs common Chinese dishes. It has a dinning area, and a smaller pass on/administrative area that has a back door where customers come to set up up their teleph unrivalled orders. The staffs include the owner/manager, an order taker, a host, two busboy/girl, four chefs, two part- cartridge clip deli very drivers, and one cleaner.The eatery is in an clear location very close to the Reston Town Center, ring by numerous high-tech companies and rich residents, but has been carrying its flat receipts for the past decade. It wantons seven days a week, yet its most gain ground comes from the $5 range lunch combination during weekdays and carryout dinner orders. The dine-in dinner business cin one casern had slowed down after several years of it s start, the average t equal that the host serves for each one night is about five. Carryout orders constitute about one half(a) of the restaurants total sales. Its customer base has shrunk into office workers and residents within several miles. abridgmentAs an open system organization, China Stars stimulants are the workers, the raw food, and the facilities. copious workers, the skill of the workers, the quality of the raw material, and the produces of the facilities are all important in producing the satisfying outputfresh, delicious food and excellent service. still China Star was far from inputting enougha) The skills of the chefs were just so-so, and it always had only one waiter. During the busy lunch hours, all the customers came at once it was impossible for the waiter to take care of each table well and give each customer full attention. Often the customers got impatient, started to call the bus boys, and found that they hardly speak any English. Sometimes when the customers were happy theyd try to talk to the Chinese busgirl and asking her questions about China and Chinese food, but the girl wasnt able to continue the delightful conversation, and the customers were disappointed, even embarrassed.b) In order to save time and costs, restaurants mass process their wholesale ordered raw food once a while. Large restaurants have state of the art refrigerators and freezers for them to separate and impact the food accordingly. But China Star has only one hulky walk-in refrigerator for almost everything and the storing wasnt done in a very pleasant manner. Inevitably the food tasted funny several times.c) The restaurants decoration was old and it looked rather messy and stuffy. The drawings on the wall looked cheap and the Great skirt embossment was coarse. It was not a pleasant place to sit and admire a formal meal at all.With various stylish restaurants opening in the area, and the Chinese food rivals developing in every shop center offering c hicken-fried rice of $4.75, China Star has neither ingathering nor expenditure to compete with. It soon entered the Negative Entropy state of an open system. The restaurant failed to take advantage of its surrounding office buildings and residents, most of all, the excellent economy during the late 1990s. Its business fell into the natural cheap carry-out Chinese food image. The dine-in customers felt bored sitting in a typical Chinese restaurant, while they can hang out in a lively place with TV and live band just 3 blocks away. People came to China Star for cheap food only, and carryout orders save tips. But even carryout orders declined soon.During the peak lunch time the telephone order intensity is extremely high. Customers often have to be put on put up since there is only one person responsible for taking the orders, disperse them to the kitchen, pack the orders, and sometimes phone the customer back again the input is not sufficient. Its easy to make a mistake with dis astrous outcome one, sometimes two if the orders are switched, very angry and hungry customers that would never recommend this restaurant to others, and food that cannot be resold.Although this system was obviously mournful toward its death in a highly competitive environment, the owner wasnt actively seeking solutions. The waiter and other employees were often telling him customers comments, giving him adviseswhich applies the feedback formula in the open system theory, but he had ignored them all. (the restaurant was finally redecorated a few years ago, other changes unknown)Its actually not very hard for China Star to start a fail cyclic. Restaurants are relatively less-complicate organizations. The most important principles are inputs and feedbacks. The restaurant could affix the human, material, information inputs, and adapt more the changing environments, for example, revise the menu and serve one-of-a-kind Chinese appetizers with Chinese wines and expensive, authentic gr een teas hire more waiters and a few performer play soothing music with Chinese handed-down instrument for the exhausted people at the end of the day have a website for the restaurant and make the carryout ordering web-enabled.And of course, listen to the feedbacks, both from the out-of-door and inside of the organization. As these changes apply, the restaurant will also increase the price on its menu, without worrying about irritating its customers. As mentioned before Reston is a high-income area where people are more into style and willing to pay back more to have a good time or get special. Once the restaurant has established its reputation and attracts certain group of true-blue customers, its sales will become stable and the organization enters the steady state until the environment changes again.